How to ask for support 🛠️
Before posting a new support request, please read this guide. Providing clear information helps us solve your issue much faster!
1. Check the Guides First
Many common issues, especially regarding Firewalls and OBS Setup, are already covered in our [Guides] section. Please check them first!
2. What to include in your post
When you create a new discussion, please provide the following details:
- App Version: (e.g., v1.0.1 or v1.0.2)
- Android Version: (e.g., Android 14 or 15)
- Device Model: (e.g., Samsung S23, Pixel 8)
- Connection Type: Are you having trouble with OBS or SSH?
- The Error Message: What does the status bar say? (e.g., "SSH ERROR", "DISCONNECTED", or "AUTH FAILED")
3. Describe the Problem
- What were you doing when the error happened?
- Are your phone and computer on the same Wi-Fi network?
- Have you followed the Firewall Rule guide for Port 4455?
⚠️ Privacy Reminder
NEVER post your public IP address, SSH passwords, or OBS passwords in the forum. If you need to share a screenshot, please blur or hide your sensitive credentials.
We aim to reply to all support requests as soon as possible. Thank you for being part of the Stream Commander community!
Suomeksi: LUE ENSIN Näin pyydät tukea 🛠️